Shipping & returns

Shipping

Processing time
The time We need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

Processing&Shipping time

Returns & exchanges

We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
We don't accept cancellations but please contact us if you have any problems with your order.

The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

MODEL WITHDRAWAL FORM:

(this form must be completed and returned only if you wish to withdraw from the contract)

– Addressee: Drukarnia Piga Sp. z o.o., ul. Mysłowicka 1, 43-100 Tychy
– I hereby inform you of my withdrawal from the purchase contract about the following goods
– Date of purchase
– Order number (from the notification of purchase)
– Customer’s first and last name
– Customer’s address (delivery of goods)
– Date of declaration of withdrawal from the contract
– Account number for the refund
– Reason for return (please select a number from the list below)*
– Description of return
– Customer's signature (only if the form is sent in paper copy)

Reason for return*:
1. Product does not meet expectations
2. Inadequate value for money
3. Product does not correspond to the description/visualisation
4. Product does not comply with the order
5. No reason
6. Product defect/damage
7. Late delivery/long lead time
8. Better offer from another retailer
9. Other reasons ________________________

Please report your withdrawal by email to contact@pinkpalmdecor.com
This will speed up the refund process.